Beth is a Customer Solutions Specialist and Training Specialist with The Webstaurantstore. Located in Lititz, PA, Beth’s main function is to assist customers to ensure an easy and enjoyable process for the user. Her other biggest responsibility is to train all of the new hires and monitor their progress to make sure they are meeting company standards.
Transcript
>> My name is Beth Funk. I work at the Webstaurant Store part of Clark Food Associates. I am a customer solution specialist as well as a part time training specialist. So right now since I am customer solutions and training I do part time both. So I come in in the morning and I'm doing training first. What that includes a sitting with a new hires, doing emails with them, showing them how to do the job day to day, and usually later in the afternoon I may look through some of their chats and emails and tell them what they're doing well. I'll pull out any example of things they might need to improve on. Then usually after lunch I go into my customer service role and I'm answering calls and emails myself. So I'm solving problems for customers whether it's their order was shipped incorrectly or something's damaged to helping find the correct item that they're looking for. So really having to know the industry things like that. Overall goal is to solve people's problems. We want to be there for the customers for whatever they might need. And a lot of times it could be something as simple as checking out. To more detailed big orders $60,000.00 orders that really need a lot of attention with shipping. Things like that. So
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